One Sunday afternoon recently I ran some errands at Walmart. As I entered, no carts were available and the standard greeter was missing. Carts were all over the parking lot in random places and shoppers were going out to find one. I did my shopping, joined the long lines at every check-out only to find my cashier was a novice who was having difficulty with every aspect of closing out customers. When I got home I realized I had someone else's groceries.
Returning to customer service, I saw plastic grocery sacks piled up behind the counter. The customer assistant looked at my receipt and searched through bags for my items. When she returned my goods to me, she said, "Sorry. We've had a bit of a moment."
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